Resolve 70% of support tickets before your team wakes up.
Relay learns your help docs in minutes and answers customers in chat, email and WhatsApp, in your brand voice. Your team only handles what really needs a human.
- No credit card required
- Setup in 10 minutes
- Cancel anytime
Relay
Online · 03:12 AM
264 resolved · 4 handed to humans at 9 am
- conversations resolved today
- 1,284
- Avg. reply time
- 41s
- CSAT
- 4.8 / 5
2,400+ support teams
4.9 / 5 from 600+ reviews
- Northwind
- Lumen
- Parcelly
- Brightdesk
- Orbitly
- Kinfolk Supply
- Vaultio
- Orbitly
- Kinfolk Supply
- Vaultio
- Northwind
- Lumen
- Parcelly
- Brightdesk
01The problem
Your team answers the same 50 questions every day.
Support volume grows faster than headcount. Customers wait, agents burn out, and the hard tickets get buried.
Support inbox · this week
1,412 open- How do I reset my password?×412
- Where is my order?×388
- Can I get a refund?×251
- How do I change my plan?×197
- Do you ship to Canada?×164
- Where is my order?×388
- How do I reset my password?×412
60% of tickets are questions your docs already answer.
60%
Repetitive questions
Password resets, order status, refund policy. 60% of tickets are questions your docs already answer.
14h
Slow replies after hours
Customers write at 11 pm and hear back the next afternoon. Most never come back.
$45k
Hiring can't keep up
Every new agent costs $45k+ a year and takes 6 weeks to train.
02How it works
Live in 10 minutes. Smarter every day.
Average setup: 10 minutes
- 12 min
Connect your knowledge.
Add your help center, docs, PDFs or website URL. Relay reads everything in minutes.
- 25 min
Set your rules.
Choose the tone, what Relay can answer, and when to hand off to a human.
- 33 min
Go live everywhere.
Add one line of code to your site, or connect Zendesk, Intercom, email and WhatsApp.
03See it in action
Ask Relay anything a customer would.
This demo is trained on a sample online store. Try a question below.
Ask as a customer
Relay for Fernly Outdoor
Demo · trained on a sample store
Relay: Hi! I'm Relay, the assistant for Fernly Outdoor. Ask me about orders, shipping or returns.
What Relay did
Pick a question. You'll see the source Relay used, how sure it was, and any action it took.
04Features
Everything your support team wishes it had.
Answers from your docs
Every reply is based on your own content, with the source linked, so customers can trust it.
Takes real actions
Refunds, order changes, cancellations and bookings, done inside the chat, not just explained.
Smart human handoff
Hands over to your team with the full conversation, so customers never repeat themselves.
Speaks 50+ languages
Support global customers in their own language without hiring for it.
Your brand voice
Set the tone once (friendly, formal, playful) and every reply sounds like your team.
Insights dashboard
See what customers ask most, where docs are missing, and how much time Relay saved.
05Use cases
Built for teams that talk to customers all day.
E-commerce
Answer “where's my order?” without lifting a finger.
Relay checks order status, processes returns and suggests products, 24/7.
74%
of order questions automated
SaaS
Onboard users while you sleep.
Relay explains features, fixes login issues and routes bugs to engineering.
3x
faster first response
Fintech
Secure answers for sensitive questions.
Relay verifies identity before sharing account details and follows your compliance rules.
62%
fewer tickets to agents
Healthcare
Book, reschedule and remind.
Relay handles appointment requests and common questions, and sends anything medical to staff.
40%
fewer missed appointments
06Integrations
Works with the tools you already use.
Connect in one click. No developers needed.
- Help desks
- Zendesk, Intercom, Freshdesk, HubSpot
- Channels
- Website chat, Email, WhatsApp, Messenger, Slack
- Stores and billing
- Shopify, WooCommerce, Stripe
- Knowledge
- Notion, Google Drive, Confluence
- of conversations resolved without an agent
- 70%
- average first reply time
- 41s
- coverage in 50+ languages
- 24/7
- average yearly savings per support team
- $38k
07Customers
Support teams love the quiet inbox.
01 / 06
- 6h → 1 min
“We cut our first response time from 6 hours to under a minute. Our agents finally have time for the tricky cases.”
Priya Nair
Head of Support, Brightdesk
- 9,000 chats, 0 backlog
“Relay handled Black Friday on its own. 9,000 conversations, two agents on shift, zero backlog.”
Daniel Okafor
COO, Parcelly
- Live in one afternoon
“Setup took one afternoon. The handoff to humans is so smooth that customers don't notice the switch.”
Sofia Lindqvist
Customer Experience Lead, Orbitly
- 900 → 40 backlog
“Password resets were 30% of our queue. Relay took all of them in week one, and our backlog went from 900 tickets to 40.”
Marcus Chen
Support Ops Manager, Lumen
- 3 new markets
“We're a team of three. Relay answers customers in Spanish, French and German, so we sell in markets we couldn't support before.”
Aisha Rahman
Founder, Kinfolk Supply
- CSAT 4.1 → 4.8
“Review mode won our legal team over. Agents approved every reply for two weeks, then we let Relay run. CSAT went up to 4.8.”
Tomás Rivera
Head of CX, Vaultio
4.9 / 5 from 600+ reviews
08Security
Your data stays yours.
Built for teams that handle sensitive customer information.
You stay in control.
Review mode lets agents approve replies before they're sent. Turn it off per topic once you trust the answers.
Never trains on your data.
Your conversations and docs are not used to train any AI model.
Encrypted end to end.
AES-256 at rest, TLS 1.3 in transit.
Compliance ready.
SOC 2 Type II, GDPR, and data hosting in the US or EU.
SOC 2
Type II audited
GDPR
EU data residency
ISO 27001
Certified ISMS
HIPAA-ready
BAA available
09Pricing
Pay for results, not seats.
3,000/ month
- Resolved by Relay
- ~2,100
- Agent hours saved
- ~210h
Recommended plan
Starter
Small teams getting started
$49/mo
Billed monthly
Start free- 1,000 conversations/mo
- Website chat
- 1 knowledge source
- Email support
Growth
Fits your volumeGrowing support teams
$199/mo
Billed monthly
Start free- 5,000 conversations/mo
- All channels
- Unlimited sources
- Actions (refunds, orders)
- Human handoff
- Analytics
Enterprise
Large or regulated companies
Custom
Tailored to your volume
Talk to sales- Unlimited conversations
- SSO
- Custom AI rules
- EU/US hosting
- Dedicated manager
- SLA
All plans include a 14-day free trial. No credit card required.
10FAQ
Questions, answered.
Still have questions?
Will Relay give wrong answers?
Relay only answers from your content. If it isn't confident, it says so and hands off to your team.
How long does setup take?
Most teams go live in under 10 minutes. Add your help center URL and Relay does the rest.
Can my team review replies before they're sent?
Yes. Turn on review mode and agents approve every reply until you're comfortable.
What happens when Relay can't help?
It passes the conversation to a human with the full history and a short summary.
Do you use our data to train AI?
No. Your data is never used to train any model, ours or anyone else's.
What counts as a conversation?
One customer chat, from first message to resolved, however many messages it takes.
14-day free trial
Give your team their evenings back.
Join 2,400+ support teams that let Relay handle the repetitive questions.
Resolved just now