Pricing
Simple pricing that grows with your conversations.
Every plan starts with a 14-day free trial. No credit card, no seat fees, cancel anytime.
3,000/ month
- Resolved by Relay
- ~2,100
- Agent hours saved
- ~210h
Recommended plan
Starter
Small teams getting started
$49/mo
Billed monthly
Start free- 1,000 conversations/mo
- Website chat
- 1 knowledge source
- Email support
Growth
Fits your volumeGrowing support teams
$199/mo
Billed monthly
Start free- 5,000 conversations/mo
- All channels
- Unlimited sources
- Actions (refunds, orders)
- Human handoff
- Analytics
Enterprise
Large or regulated companies
Custom
Tailored to your volume
Talk to sales- Unlimited conversations
- SSO
- Custom AI rules
- EU/US hosting
- Dedicated manager
- SLA
All plans include a 14-day free trial. No credit card required.
Compare plans
| Feature | Starter | GrowthPopular | Enterprise |
|---|---|---|---|
| Usage | |||
| Conversations per month | 1,000 | 5,000 | Unlimited |
| Extra conversations | $0.06 each | $0.04 each | Custom |
| Knowledge sources | 1 | Unlimited | Unlimited |
| Languages | 50+ | 50+ | 50+ |
| Channels | |||
| Website chat | Included | Included | Included |
| Not included | Included | Included | |
| WhatsApp and Messenger | Not included | Included | Included |
| Zendesk, Intercom, Freshdesk | Not included | Included | Included |
| Automation | |||
| Answers with linked sources | Included | Included | Included |
| Actions (refunds, order changes) | Not included | Included | Included |
| Human handoff with summary | Not included | Included | Included |
| Custom AI rules | Not included | Not included | Included |
| Control and security | |||
| Review mode | Included | Included | Included |
| Insights dashboard | Not included | Included | Included |
| SSO and SCIM | Not included | Not included | Included |
| EU or US data hosting | Not included | Not included | Included |
| Uptime SLA | Not included | Not included | 99.95% |
| Support | |||
| Email support | Included | Included | Included |
| Live chat with our team | Not included | Included | Included |
| Dedicated success manager | Not included | Not included | Included |
Billing questions
What happens when the trial ends?
You pick a plan, or your bot pauses. Nothing is charged automatically, because we never asked for a card.
What if we go over our conversation limit?
Relay keeps answering. Extra conversations are billed at the plan's per-conversation rate at the end of the month.
Can we switch plans later?
Yes, any time. Upgrades apply right away and are prorated. Downgrades apply at the next billing date.
Do you charge per agent or per seat?
No. Invite your whole team. You only pay for conversations Relay handles.
Do you offer discounts?
Yearly billing saves 20%. Nonprofits and early-stage startups get 50% off the first year. Ask our team.
How do we pay?
Card on Starter and Growth. Enterprise can pay by invoice with 30-day terms.
14-day free trial
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